Delivery and return
All orders are processed by Don Sixs Headquarter in Oslo, Norway within 24 business hours. We ship to the countries / regions listed below.
Uncollected parcels
If you are not able to pick up your delivery as agreed, we charge the original shipping fee. The fee will be deducted from your refund.
Lost shipments
If you have not received your order within 14 business days after receiving the shipping information, please contact Donsixs as soon as possible.
Returns
We offer the opportunity to return our products ordered from Donsixs.com. You have 30 days from the day of receipt to return any intact items and receive a refund. Please note, at this time we do not offer exchanges, unless the goods are faulty, or wrong items are delivered. If you need a different size or another style you will need to place a new order.
Refund requests for online purchases cannot be fulfilled in our physical Donsixs Stores. However, we are always happy to offer an exchange for a different product of the same value, color or size. Please bring the invoice to the store. For products bought from an authorized Donsixs dealer, please reach out to the corresponding dealer for refund / exchange.
Lost shipments
If you have not received your order within 14 business days after receiving the shipping information, please contact Donsixs as soon as possible.
Extended holiday returns:
Orders placed between 15th Nov and 15th Dec 2023 can be returned by 15th Jan 2024. Exchange requests will only be accepted from 1st-15th Jan 2024 for orders placed between 15th Nov and 31st Dec 2023.
In the following cases, you should contact info@donsixs.com for review before returning the goods to us.
- If you receive a damaged or wrong product
- If the warranty period is expired
Please follow the below steps for refunds:
1. Print out the return form.
2. Fill out the form with your order information, which can be found in your order confirmation email.
3. Fill out the product information for each returned item. You may use the comment box if you wish to provide additional information.
- If items being returned were purchased within a multi-buy or promotional offer, those additional items must also be returned. If the items are not returned, the value of the items will be deducted from the credit.
4. Once the form is completed, mail the product(s) to Don Sixs Headquarter at Oslo, Norway.
- Pack your product(s) in sturdy packaging, for instance, the Don Sixs shipping box which the product(s) came in.
- Include the fulfilled return form in your parcel. We use them to identify the order.
- Please note that you will bear the cost of the shipment unless your product is faulty, and that we do not accept drop point delivery. Consider using delivery service with tracking.
- Customers are responsible for any lost parcel when returning products to Donsixs.
5. We will process your request as soon as we receive your parcel, and you will receive an email notification shortly after. Please expect a refund within
14 days from when we process your return.
- The delivery fee will be refunded when a full order is returned.
- If your order has been sent to any of the following locations with express delivery, the delivery fee will not be refunded unless the item is faulty, or wrong item is delivered:
Austria, Denmark, France, Germany, Italy, the Netherlands, and UK.
- We reserve the right to deduct depreciation from the return amount if the product is not in its original conditions.
